Frequently Asked Questions
Everything you need to know about your Merrachi experience, from shipping to our signature collections.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package is dispatched, a shipping confirmation email with a tracking number will follow so you can monitor its journey.
Do you offer international shipping?
Yes, Merrachi ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy?
We offer a 14-day return policy from the date you receive your order. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please visit our Returns Portal to start a request.
How do I care for my Merrachi garments?
To maintain the longevity and quality of our fabrics, we recommend following the specific care instructions on the inner label of each garment. Generally, we advise hand washing or using a delicate machine cycle with cold water.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like iDEAL and Bancontact. We also offer Klarna for flexible payment installments in select regions.
How can I find the right size?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every silhouette to ensure you find the perfect fit for your body type.